Elba is operated by our members for the benefit of our members
Every three years the Department of Communities engage an independent Evaluator to assess service providers to ensure they are compliant with the six Disability Service Standards outlined in the Disability Services Commission’s Quality Management Framework. Elba was most recently evaluated in February 2019, resulting in extremely positive feedback. The following are some of the key comments from the Evaluator:
- All members reported being respected and treated with dignity and that their personal decisions and choices are respected at all levels of staffing within Elba.
- Elba’s documented policies and procedures clearly demonstrate the organisation’s and staff’s commitment to ensuring and promoting the rights of members, and that all members are protected from abuse, harm, neglect or violence.
- All members interviewed provided positive feedback about their services and their support workers and key management staff with whom they interact regularly:
“I am in control of my services and who I have supporting me” was a comment that exemplified the overwhelmingly positive feedback received during this evaluation.
“Whenever we need help I get in touch, they’re very good”.
“They keep me up to date with everything, there’s lots of information always being provided”,
“There’s great communication, that’s the most important thing”, and “I don’t know what I would have done without Elba”.
The Independent Evaluator also stated they were particularly impressed by:
- The consumer-driven nature of the service was highly commended by members throughout the service and is exemplified by the Board which is comprised of Elba members.
- Members were aware of how to raise concerns, and indicated they are comfortable to raise issues with their support workers or management staff who assist in resolving issues promptly and thoroughly.
- Member choice was evident throughout the assessment, and examples of supported decision-making were provided by members, staff and managers.
- Advocacy services are available, and Board members are often called upon to advocate on behalf of members when necessary.
- Working with members and families from the commencement of contact, the focus is on understanding the individual’s needs, interests and aspirations. and empowering members control of a meaningful life.
- Members, staff and managers noted that support and encouragement is provided to identify and promote creative options. which recognise and address members’ unique needs and interest.